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With over a decade of flooring experience, we love helping and bringing happiness to our customers with quality, service and value.

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FAQ

Do you help us remove our existing floor coverings?
FloorVenue may have to charge a minimal fee when removing floor coverings depending upon your individual needs, please talk to a member of staff to confirm the arrangements beforehand.

Would you help us move our furniture before installation?
In the majority of instances where furniture is not a hassle, FloorVenue offers complimentary furniture removal with the installation. It would be optimal to advise us about your situation beforehand to the installation and remove as much furniture as possible to reduce costs associated with this service.

What type of underlay should I choose for my floor?
There are many types of different underlay available on the market of which FloorVenue retails a large number of. Depending upon your situation, we will help you choose the best underlay suited to your requirements, for example, you would require Acoustic Underlay if you lived in an apartment. Although, the feel of each underlay may vary slightly, it is often unnecessary to choose a thick, premium underlay when a basic underlay is sufficient. FloorVenue is currently providing the basic Moisture-Barrier underlay complementary with each installation.

How long will it take to install the new floor in my home?
It really depends on the size and requirements of your home, most installations are completed within a day or two. However, we will be able to give you a better idea once a free on-site inspection is complete.

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